Fido

Fido was formerly known as Microcell Telecommunications before being purchased by Rogers in November of 2004. Fido was the first Canadian provider to launch a GSM based network and the first in North America to offer GPRS (General Packet Radio Service).

Fido utilizes GSM and HSPA 850/1900 technology and is now testing their LTE (3.9G) network in Ottawa, which is predicted to launch sometime in the coming year.

Fido Customer Service

Web/Email: http://www.fido.ca/web/page/portal/Fido/GCT_ContactUs

Telephone:
Existing Customers: To reach Customer Service, call 1-888-481-FIDO (3436) or 611, free of charge, from your Fido (weekdays from 8:00 a.m. to 9:00 p.m., and weekends from 9:00 a.m. to 5:00 p.m., your local time).

Questions & New Activations: Call toll free 1-888-945-3436.
Weekdays from 9:00 a.m. to 9:00 p.m.
Weekends from 9:00 a.m. to 6:00 p.m.

Customer service in Cantonese or Mandarin: Call toll free 1-866-888-3436, weekdays from 9:00 a.m. to 10:00 p.m.

Travelling Abroad: To contact Fido while you are travelling outside Canada, call +1-514-933-3436 (from U.S.) or +1-514-925-4590 (from abroad). The call will be free of charge from your Fido. Business hours are weekdays from 7:00 a.m. to 12:00 a.m., and weekends from 8:00 a.m. to 9:00 p.m. (Eastern Time).